Divya Stones (“we”, “our”, or “us”) operates the website divyastones.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an enquiry through our contact forms.
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
- Contact information — your name, email address, phone number, and country, provided when you submit a contact form, request a quote, or download our catalogue.
- Project details — stone varieties, sizes, port of delivery, and any other details you share in the message field.
- Usage data — pages visited, time spent on pages, referring URLs, browser type, device type, and IP address, collected automatically through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotations for stone products.
- Send you product samples, photographs, and catalogues you have requested.
- Improve our website, content, and user experience.
- Analyse website traffic and measure the effectiveness of our marketing campaigns.
- Comply with applicable laws and regulations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Google Ads & Lead Forms
We use Google Ads to promote our products. When you submit a lead form through a Google ad, Google collects your name, email, and phone number on our behalf. This data is shared with us solely so we can respond to your enquiry. Google’s use of this data is governed by Google’s Privacy Policy.
4. Cookies & Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences and improve site performance.
- Track website usage through Google Analytics and Google Tag Manager.
- Measure conversion actions from Google Ads campaigns.
You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
5. Third-Party Services
We use the following third-party services that may process your data:
- FormSubmit — to deliver contact form submissions to our email. FormSubmit Privacy Policy
- Google Analytics & Google Ads — for website analytics and advertising. Google Privacy Policy
- Hostinger — our web hosting provider. Hostinger Privacy Policy
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months after your last interaction with us.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict the processing of your data.
- Withdraw consent at any time.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us at the address below.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Divya Stones
Mahalaxmi Apartment, Navratna Complex,
Mahaveer Colony, Udaipur, Rajasthan, India
Email: sales@divyastones.com
Phone: +91 94141 67278